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Customer Service Reprentative - GRIMES, IA
Our Grimes client is looking for a customer service representative. The hours will be Monday - Friday 8AM-5PM. The individual's role will be providing top-notch customer service by responding to customer calls, emails, chats, and cases. As a part of their team, you can enjoy company clothing, weekly team events, and discount group exercise classes at work to name a few perks.
• Enter customer's order
• Answer phone calls, chats, emails/cases
• Follow up with customers regarding their inquiries in a timely manner
• Contact customers for payment issues, declined orders, or any issues that arise
• Handle and facilitate the return of products from customers who have issues with orders
• Handle shipping claims for missing or damaged orders
• Upsell customers when they are placing their orders by recommending other products
• Monitor and update social media as required
• Complete handwritten appreciation cards for customers
• Creating reports/saved searches as needed
• Other duties as assigned
• Data entry background preferred
• Call center experience
• Customer service background
• The ability to multitask, and keep organized
• Ability to work in a fast paced environment
• Basic Microsoft Office skills and ability to type 55 WPM
• Must have the desire to work well in a team environment
EQUAL OPPORTUNITY EMPLOYER
Atterro supports affirmative action and equal employment opportunity. Atterro will provide equal employment in employment practices to all associates and applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, Atterro is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. Atterro complies with all applicable federal, state and local non-discrimination laws and regulations. Atterro will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
Click Here for EEO is the Law Federal Guidelines.
GRIMES, IA 50111
United States of America
Sales & Marketing / Administrative
Temp to Hire Position
Folder Group ID:180
Apply for this Position
Job Title: Customer Service Reprentative
Location: GRIMES, IA 50111
Job Type: Temp to Hire Position
Reference ID: 300217
Posted Date: 9/13/2017