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Job Title:

Support Specialist - SHAKOPEE, MN

Job Description:


The Support Specialist provides a positive first impression to customers either on the telephone or face-to-face while performing various support functions necessary for the company to operate smoothly. This position provides helpful and timely customer service while building and maintain customer satisfaction of both internal and external customers.  The Support Specialist uses effective communication methods to support company goals and objectives while promoting cooperation and commitment within the company to achieve goals and objectives.  The Support Specialist reports to the Executive Support Manager.


  • Provides a good first impression
  • Answers the company phone line, transfers calls, reviews and distributes the company voicemail daily; 20 calls/day
  • Distributes the mail and faxes daily; maintains copier and mail machine space; keeps the labels and paper stocked daily
  • Keeps reception area organized and clean including the magazine display 
  • Prepares conference rooms daily
  • Plugs in the Polycoms and turns off the lights at the end of each day
  • Pushes in the chairs, resets the table, and wipes the dry erase boards at the end of each day
  • Orders food for conference room meetings as requested 
  • Keeps the conference room fridge(s) stocked; makes sure there is guest water on hand every day
  • Coordinates office activities
  • Books meeting rooms within two (2) hours of the request 
  • Manages the company kitchen
  • Coordinates refrigerator clean outs at least quarterly
  • Wipes down the kitchen counter tops and pushes in the chairs daily
  • Monitors supplies and communicates to the appropriate person when new items need to be purchased
  • Takes inventory of office supplies weekly and orders as needed
  • Arranges semi-annual carpet cleaning and communicates to the entire company at least three times prior to the date
  • Is responsible for arranging the disassembly and reassembly of all shared office spaces before and after 
  • Provides administrative support
  • Files contracts within one (1) day of receiving them; both in electronic & hard copy
  • Responsible for Egencia travel program – sets up new users, coordinates training for the program, evaluates metrics, makes discount recommendations
  • Coordinates and prepares General and FTTx UPS shipments and Quicksilver deliveries within one (1) day of receiving the request
  • Processes sample and employee/partner purchase requests within one (1) day of receiving the request
  • Coordinates and processes Staples Chargeback Disputes at least two (2) days before the dispute is due to Staples
  • Prepares spreadsheets and reports as requested 
  • Coordinates and processes the necessary Visa and passport requests within three (3) days of receiving the request
  • Supports Human Resource initiatives
  • Emails the company about various company events as needed
  • Posts job openings and schedules interviews
  • Prepares desk space for new hires
  • Cleans the desk and/or office, provides office supplies, completes the New Employee Binder one (1) day prior to the new hires start date
  • Coordinates company events and meetings
  • Quarterly All-EE Meetings – prepares the space, rents and procures materials, coordinates and participates in the break-down/clean up, assists in the ordering of food 
  • Annual CES presence – responsible for making hotel & meeting space arrangements
  • Bi-annual CPS Visit – responsible for putting together gift bags, agendas, hotel arrangements, and making food reservations and/or ordering food daily
  • FTTx Meetings – responsible for ordering food, setting-up/breaking-down conference room
  • Company trainings – responsible for ordering materials, setting-up/breaking-down the meeting space, and assists in ordering food
  • Manages the purchase and sending of Company holiday gifts, other duties as assigned
  • Proficient in Microsoft Office Suite 
  • Experience working in an office environment; experience and current standing as of Notary Public required
  • The ability to follow directions with a positive attitude
  • Ability to appropriately communicate at all levels within a company
  • Proficient in prioritizing tasks to accomplish higher and lower priority responsibilities simultaneously to achieve all tasks/projects by required deadlines
  • Willingness and initiative to volunteer to take on tasks that don't fall  directly into "the job description"
  • Proactively looking ahead to see what tasks could be completed in order  to make things efficient and effective
  • Ability to adapt to a changing environment
  • Highly organized, detail oriented, and professional

About Atterro


Atterro supports affirmative action and equal employment opportunity. Atterro will provide equal employment in employment practices to all associates and applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, Atterro is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. Atterro complies with all applicable federal, state and local non-discrimination laws and regulations. Atterro will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Click Here for EEO is the Law Federal Guidelines.

Job ID:

Dept ID:

United States of America

Sales & Marketing / Administrative

Job Type:
Temp to Hire Position

Latitude: 44.7857

Longitude: -93.4663

Folder Group ID:179



Apply for this Position

Job Title: Support Specialist

Location: SHAKOPEE, MN 55379

Job Type: Temp to Hire Position

Reference ID: 277039

Posted Date: 3/20/2017

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