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Financial Services Rep - Overland Park, KS
must be open to working 8-1:00 every 5th or 6th Saturday/ rotation
Strong computer skills, ability to multi task, dependable and work independently.
Work in an automated Call Rotation to answer customer questions that include address corrections, account research, balance inquiry, name changes, etc. This position will also be responsible for making outbound customer contact with delinquent customers as well as the response of non-phone customer correspondence.
Responsible for handling phone calls and correspondence from customers with questions or concerns regarding their mortgage and provide timely and accurate resolutions.
Initiates contact with borrower to discuss the initial delinquency, review and determine their financial ability, intent, and reason for default and recommend the appropriate retention solutions.
Responsible for minimizing customer impacts and ensuring each customer has a positive interaction with mortgage servicing.
Assist in identifying potential risks, communicate them to management and take appropriate steps to avoid risk.
Identify potential improvement to processes and procedures.
Develop and maintain positive working relationships by providing high quality customer service at all times to all internal and external customers.
Skills & Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
Preferred knowledge of FHA, VA, Freddie Mac, Fannie Mae, FHLB and RESPA Guidelines.
Preferred knowledge of Loss Mitigation options
Preferred knowledge of mortgage products.
Preferred knowledge of mortgage software.
Excellent organizational, analytical and problem-solving skills.
Must be able to manage multiple projects simultaneously and work in a fast-paced environment with changing priorities.
Ability to work under pressure and with strict deadlines.
Ability to self-initiate and work independently without close supervision.
Strong ability to communicate effectively in writing and orally.
Ability to resolve interpersonal conflict and miscommunications.
Knowledge of spreadsheet software and ability to use word processing software.
Ability to maintain a high level of confidentiality.
EQUAL OPPORTUNITY EMPLOYER
Atterro supports affirmative action and equal employment opportunity. Atterro will provide equal employment in employment practices to all associates and applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, Atterro is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. Atterro complies with all applicable federal, state and local non-discrimination laws and regulations. Atterro will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
Click Here for EEO is the Law Federal Guidelines.
Overland Park, KS 66211
United States of America
Legal/Compliance/Finance / Accounting
Folder Group ID:161
Apply for this Position
Job Title: Financial Services Rep
Location: Overland Park, KS 66211
Job Type: Temp Position
Reference ID: 279116
Posted Date: 4/4/2017